Dagmar Resort Refund Policy

ALL 2023/2024 SEASON PASSES - Prior to December 1st 2023 - Refunds:

•  90%* Refund for any reason or
• 100% Credit Note for the following season only.

(Processing fees may apply on prepared/completed orders)

 After December 1st 2023 – No Refunds

Due to Accident or Illness During Ski Season:
ALL 2023/2024 SEASON PASSES
No Refunds.

Pro-Rated credits for accident or illness is at the sole discretion of Dagmar Resort.

A Doctor's certificate must be provided. Credit will apply to the following season only.

The Seasons Pass must be returned to Dagmar; calculations for prorating for the next season will begin only after pass has been returned to Dagmar Resort.

Lift Ticket, Lift Ticket & Equipment Rental Packages:
No Refunds will be issued, tickets and packages may be transferred to another day that Dagmar is open at the discretion of Dagmar management. Must transferred during current season only. 

Coupon Books, 8 Packs of Lift Tickets:
No Refunds will be issued. Coupon Books Expire at end of season. 8 Packs may be extended to the next season at the discretion of Dagmar management.

**DAGMAR TICKET REMOVAL POLICY:  To help maintain courteous skiing/snowboarding at the resort; Dagmar personnel have the authority to warn skiers/snowboarders and, if necessary, remove their tickets or season passes, for out of control or irresponsible skiing/snowboarding, being intoxicated or for any other act which endangers the individual skier/snowboarder or anyone else.  Trespassers will be charged and banned from the premises.

7-Week Lesson Programs & Camps
  *   90% refund if request is submitted, confirmation & acknowledgment must be in writing, three (3) weeks prior to lesson start date.
  *   100% credit note for next season

(Processing fees may apply on prepared/completed orders)

All other Products/Services Sold on Dagmar Property:

No Refunds. Credits note may apply at the sole discretion of Dagmar Management.

Opened items: No refunds No exchanges.

Please Be Advised:

-Lost Product will NOT be replaced.

-You are RESPONSIBLE FOR YOUR PRODUCT after purchase.
-Lift Tickets that fall off or are lost will NOT be replaced. Please take the time to put tickets on your jacket correctly, please ask for assistance if needed.

TICKETS ARE TO BE VISABLE AT ALL TIMES; Do not put lift tickets into your pocket or wallet.

Due to certain unforeseen conditions, a refund less a 25% admin fee may be granted at the sole discretion of Dagmar Management. 

PLEASE READ THE FOLLOWING CAREFULLY
CONDITIONS OF SEASON PASS, ALL PRODUCTS OR SERVICES PURCHASED

1. Dagmar Resort Limited reserves the right to revoke or remove the season pass privileges or any person not complying with ski area rules. This includes bad behaviour and foul language. The season pass or ticket may be removed by any of our Management Staff or the Ski Patrol. No refunds will be given.
2. Season Pass & Tickets must be worn on the arm or jacket while skiing and visible to Dagmar Staff at all times. Loops are provided; Arm-Bands are available for sale. Keeping your Pass safe is your responsibility.
3. Season Passes are NOT TRANSFERABLE. Attempted transfer will result in the immediate removal and termination of the pass. No Refunds given.
4. Lost or Stolen Season Passes must be reported immediately to the office. A charge of $75.00 will apply for a first time replacement, a second replacement is 50% of pass cost.
5. If a Season Pass is forgotten, a lift ticket must be purchased. Regular rates will be charged for occurrences.
6. Season Passes are not refundable. Passes or tickets are not prorated.
7. Season Passes or any other products not picked up, will NOT be refunded or credited. Once a purchase is made it is your responsibility to pick-up at your convenience when Dagmar is open. All products expire at season’s end.
8. E-transfer, Cheque are accepted. NO CHEQUES after December 1st.
9. If management offers a refund at their sole discretion, each purchased product is subject to a non-refundable administration fee of 25% at the sole discretion of Dagmar Resort.
10. All purchases made in error or duplicated are subject to administration fees.
11. Parent or guardian’s signature is required for persons under 18 years of age; adults must read and initial their own waivers.
12. Proof of age or student card may be requested when purchasing a Season Pass.
13. Dagmar Reserves the Right to deny any persons entry to its facility at its sole discretion.
14. Bullying of any kind in person or on social media is not acceptable and will not be tolerated; you will be banned from Dagmar property. No refunds will be provided.

DAGMAR RESORT LTD RESERVES THE RIGHT TO MAKE ANY CHANGES, INCLUDING CHANGES TO PRICES, DATES, And SCHEDULES & LIFT OPERATING TIMES. DAGMAR IS NOT RESPONSIBLE FOR LOST OR STOLEN OR DAMAGED EQUIPMENT, PERSONAL BELONGINGS or LOST PURCHASED PRODUCTS. BULLYING OR THREATENING OF STAFF BY CUSTOMERS IN PERSON OR ON SOCIAL MEDIA IS NOT ACCEPTABLE AND WILL NOT BE TOLERATED. POLICE WILL BE NOTIFIED. DAGMAR RESERVES THE RIGHT TO DENY ANY PERSONS ENTRY TO ITSFACILITY AT ITS SOLE DISCRETION.

PLEASE BE AWARE OF SKIER’S RESPONSIBILITY CODE, IT IS YOUR RESPOSIBLITY!

I hereby absolve Dagmar Resort Limited, its employees and instructors from all claims from damages or injuries sustained by myself or all listed dependents.

What to Expect When Arriving at Dagmar:

Dagmar continues our existing high standards of hygiene and cleanliness procedures, we feel confident in providing you and your family a great guest experience!

Chalet Indoors

· Hand sanitizer dispensers are available throughout Dagmar.

· Face Masks are encouraged if needed.

· Please visit another day if you are not feeling well.

· Up to 4 visiting spectators will permitted in the chalet for viewing per skier or snowboarder.

· Chalet capacity is limited during busy days.

· Table seating areas are for paying guests to enjoy their meals. Tables are time limited so all paying guests may enjoy their meals and drinks. Please do not use tables as storage, your personal items will be removed.

Getting Ready to Ski or Snowboard

· Please get ready to ski or snowboard at home before arriving or use your vehicle as your change room. Leave your belongings in your car as indoor storage is limited and based on first come first serve or prior reservations. Please do not litter garbage from your vehicle

· Dress for the weather; there may be minimal areas inside the West Chalet to get dressed. There are no change rooms in the main chalet.

· Daily Locker Rentals and limited shelving will be available.

Purchasing Lift Tickets, Rentals and Lesson Check-In

· Guests will be required to make reservations ONLINE for lift tickets and rentals.

· Please book early as products sell out quickly.

· Payments will be made at Dagmar directly for lift tickets and rentals.

· Lessons must be reserved for in advance by calling the Snow School at 905 649 2002 ext. 22

· Please note there will be line ups on busy days both indoors and outdoors. Please arrive a minimum of one hour prior to any scheduled lesson, especially if renting equipment.

· Dagmar team members will be present to make your experience the best it can be!

Equipment Rental & Guest Use of Rentals

· Equipment rented for 7 Week Programs will be pre-set and ready for 2nd day of programs.

· Prepare for line-ups while getting your rentals.

· Returned rentals will be disinfected before being placed back into service.

Food and Beverage

· Tables will be secured for Dagmar food and beverage purchases only.

· Homemade meals, bagged lunches or food not purchased from our cafeteria is NOT allowed.

· Bagged lunches brought from home can be eaten at the picnic tables.

· Outdoor picnic areas are available and take-out is available.

Lift Operations

· Lift line-ups will be busy during the holidays and weekends.

· Please be patient and courteous.

· Have your valid pass and/or lift ticket visible. If it is not visible you will be pulled aside from the line-up.

Hill Access

· Hill access is strictly enforced. Access to the slope is only to pass holders, valid ticket holders and booked lessons.

· Persons without a valid ticket will not be permitted on the hill.

· There is a limited number of people permitted on the snow, everyone must have a valid ticket.

· If a parent or visitor wishes to be on the snow with their child or friend; they must purchase a snow ticket and abide by the Alpine Responsibility Code.

Enjoying the Outdoors:

· Skiing and snowboarding is a socially distanced outdoor sport!

· Open outdoor spaces in the fresh air is mentally and physically invigorating and healthy.

· Your main skiing attire already consists of face covering, goggles and gloves.

Guest Wellness Responsibilities:

· Feeling ill; you must not visit if you are feeling ill and are uncertain of your symptoms. Contact your doctor or Telehealth at 1-866-797-0000 for further guidance.

· Please visit with us on another day if you are unwell.

· Frequent Hand washing and sanitization is necessary.

· Avoid touching your face, eyes, nose and mouth.

· Clean and sanitize your personal sports equipment frequently.

Respect the Rules:

· Clients are reminded that changes to our operating schedules are subject to change.

· Please be respectful of each other’s time.

Quick-Check List before Visiting Dagmar

Please be advised that at any given time:

1. Dagmar may change the hours of operation.
2. Always call ahead, check on social media or our website on capacity & additional updates.
3. We may limit the daily number of guests indoors and outdoors.
4. We may limit the number of daily non skiing guests.
5. Everyone must have a valid ticket or pass to access the hill.
6. If a parent or friend wishes to be on the snow with their child or friend, they must purchase a snow ticket and abide by the Alpine Responsibility Code.
7. Access to Dagmar requires a confirmed reservation and/or a pre-purchased pass, lesson or program.
8. Without a reservation or a program pass you may be asked to visit on another day should DAGMAR be at capacity.
9. Chalet access may be restricted on busy days.
10. Please arrive dressed & prepared to hit the slopes,
11. The restaurant is open and please be prepared for longer waits during certain times and days
12. The coffee bar and lounge is open.
13. You must NOT bring any food from another restaurant into Dagmar’s chalet
14. The tables are for restaurant and bar patrons. Picnic tables will also be available outside for your food purchases. Tables are not to be used as storage, your personal items will be removed.
15. Purchase products online. Lifts and Rentals need reservations and payments are made once at Dagmar.
16. Please pick up your pass once you receive confirmation that it is ready
17. Pictures – For passes & program you need to email photos to us a minimum of 2 weeks prior to opening. We are unable process last minute photos.
18. Dagmar, no longer takes pass/program photos. A $20.00 per person charge will be added if a photo needs to be taken.

Dagmar Resort Ltd. & MY Snow School Inc.

RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT
(hereinafter referred to as the “Release Agreement”)
BY SIGNING THIS DOCUMENT YOU WILL WAIVE OR GIVE UP CERTAIN LEGAL RIGHTS,
INCLUDING THE RIGHT TO SUE FOR NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF THE OCCUPIERS’ LIABILITY ACT OR CLAIM COMPENSATION FOLLOWING AN ACCIDENT
PLEASE READ CAREFULLY!
This Release Agreement shall apply to all subsequent pass & card renewals.

TO: Dagmar Resort Ltd. & MY Snow School Inc. and its directors, officers, employees, instructors, agents, representatives, volunteers, independent contractors, subcontractors, sponsors, successors and assigns (hereinafter collectively referred to as the “Releasees”).

SECTION 1: ACKNOWLEDGEMENT OF RISKS – PLEASE READ CAREFULLY!

I am aware that skiing, snowboarding and participating in snow school lessons, clinics and sessions (collectively referred to as the “Activity”) involve many risks, dangers and hazards including, but not limited to: boarding, riding and disembarking ski lifts; changing weather conditions; avalanches; exposed rock, earth, ice, and other natural objects; trees, tree wells, tree stumps and forest deadfall; the condition of snow or ice on or beneath the surface; negligent first aid; failure to act safely or within one’s own ability or to stay within designated areas; negligence of other persons; and RISKS RESULTING FROM THE NEGLIGENCE, BREACH OF CONTRACT, OR BREACH OF ANY STATUTORY DUTY OF CARE ON THE PART OF THE RELEASEES. I UNDERSTAND THAT NEGLIGENCE INCLUDES FAILURE ON THE PART OF THE RELEASEES TO TAKE REASONABLE STEPS TO SAFEGUARD OR PROTECT ME FROM, OR WARN ME OF, THE RISKS, DANGERS AND HAZARDS. I also understand that other risks include variations in the terrain which may create blind spots or areas of reduced visibility; variations in the surface or sub-surface, including changes due to man-made or artificial snow; variable and difficult conditions; streams, creeks, and exposed holes in the snow pack above streams or creeks; cliffs; crevasses; snowcat roads, road-banks or cut-banks; collision with lift towers, fences, snow making equipment, snow grooming equipment, snowcats, snowmobiles or other vehicles, equipment or structures; encounters with domestic and wild animals including dogs and bears; exposure to INFECTIOUS DISEASE CONTRACTED THROUGH VIRUSES, BACTERIA, PARASITES, AND FUNGI WHICH MAY BE TRANSMITTED THROUGH DIRECT OR INDIRECT CONTACT; collision with other persons; loss of balance or control; slips, trips and falls; and accidents during participation in the Activity. I am also aware that the risks, dangers and hazards referred to above exist throughout and beyond the ski area and that many hazards are unmarked.

SECTION 2: ASSUMPTION OF RISKS – PLEASE READ CAREFULLY!

I FREELY ACCEPT AND FULLY ASSUME ALL THE RISKS, HAZARDS, AND DANGERS AND THE POSSIBILITY OF PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE (AS SET OUT IN SECTION 1) WHILE ENGAGED IN OR AS A RESULT OF MY VOLUNTARY PARTICIPATION IN THE ACTIVITY

SECTION 3: RELEASE OF LIABILITY, WAIVER OF CLAIMS AND INDEMNITY AGREEMENT.
THESE CONDITIONS WILL AFFECT YOUR LEGAL RIGHTS – PLEASE READ CAREFULLY!

IN CONSIDERATION OF the Releasees accepting my application for a Season Pass and permitting my use of the lifts, ski runs, trails, terrain parks, race courses, restaurants, day lodge, parking, access roads and other ski area facilities (hereinafter “the premises”), I hereby agree as follows:

1. I AM GIVING UP CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE, that arise or result from in whole or in part, participating in the Activity and, without limitation, claims arising out of or resulting from THE NEGLIGENCE, BREACH OF CONTRACT, BREACH OF ANY DUTY OF CARE OWED BY THE RELEASEES UNDER THE OCCUPIERS’ LIABILITY ACT;
2. WAIVE ANY AND ALL CLAIMS THAT I HAVE OR MAY HAVE IN THE FUTURE against the Releasees;
3. RELEASE THE RELEASEES FROM ANY AND ALL LIABILITY FOR ANY LOSS, DAMAGE, EXPENSE, AND INJURY AND DEATH, INCLUDING ANY CLAIM FOR CONTRIBUTION AND INDEMNITY, that I may suffer from my participation in the Activity DUE TO ANY CAUSE WHATSOEVER, INCLUDING NEGLIGENCE, BREACH OF CONTRACT AND ANY DUTY OF CARE OWED TO ME BY THE RELEASEES UNDER THE OCCUPIERS’ LIABILITY ACT. I UNDERSTAND THAT NEGLIGENCE INCLUDES THE FAILURE ON PART OF THE RELEASEES TO TAKE REASONABLE STEPS TO SAFEGUARD OR PROTECT ME FROM OR WARN ME OF THE RISKS, DANGERS AND HAZARDS REFERRED TO ABOVE; and
4. INDEMNIFY AND HOLD HARMLESS the Releasees from any and all liability, including claims for contribution and indemnity, for any damage to property of or personal injury to, any third party, resulting from my, or my family member or next of kins, use of the Releasees’ property or participation in the Activity.
5. AGREEMENT BINDING - This Release Agreement shall be effective and binding upon my heirs, next of kin, executors, administrators, assigns and representatives, in the event of my death or incapacity;
6. JURISDICTION - This Release Agreement and any rights, duties and obligations as between the parties to this Release Agreement shall be governed by and interpreted solely in accordance with the laws of Ontario and no other jurisdiction. Any litigation involving the parties to this Release Agreement shall be brought solely within Ontario, and shall be within the exclusive jurisdiction of the Courts of Ontario; and
7. SEVERABILITY - If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, illegal or unenforceable in any respect, such determination shall not impair or affect the validity, legality or enforceability of the remaining provisions hereof, and each provision is hereby declared to be separate, severable and distinct.

In entering into this Release Agreement, I am not relying upon any oral or written representations or statements made by the Releasees with respect to the safety of skiing or snowboarding other than what is set forth in this Agreement.

The Season Pass issued to the Passholder is the property of Dagmar Resort Ltd. & MY Snow School Inc., is not transferable, not for resale and is revocable for misconduct or breach of the Alpine Responsibility Code.

I HAVE READ AND UNDERSTAND THIS RELEASE AGREEMENT AND I AM AWARE THAT BY SIGNING THIS AGREEMENT I AM WAIVING CERTAIN LEGAL RIGHTS WHICH I OR MY HEIRS, NEXT OF KIN, EXECUTORS, ADMINISTRATORS, ASSIGNS AND REPRESENTATIVES MAY HAVE AGAINST THE RELEASEES.