Terms, Payments & Refund Policy

ALL 2024/2025 SEASON PASSES - Prior to December 1st,  2024 – Refunds:

(Processing fees may apply on prepared/completed orders)

 After December 1st,  2024 – No Refunds

Payments:

We accept E-Transfers.

Credit card payments of Visa & Master Card requires in-person transactions at our office and cannot be facilitated via phone.

Please note that a 3% fee is applied to all credit card payments.

No Cheques.

Prices DO NOT INCLUDE HST. No Refunds. Services Not prorated.

Due to Accident or Illness During Ski Season:
ALL 2024/2025 SEASON PASSES
No Refunds.

Pro-Rated credits for accident or illness is at the sole discretion of Dagmar Resort.

A Doctor’s certificate must be provided. Credit will apply to the following season only.

The Seasons Pass must be returned to Dagmar; calculations for prorating for the next season will begin only after pass has been returned to Dagmar Resort.

Lift Ticket, Lift Ticket & Equipment Rental Packages:
No Refunds will be issued, tickets and packages may be transferred to another day that Dagmar is open at the discretion of Dagmar management. Must transferred during current season only. 

Coupon Books, 8 Packs of Lift Tickets:
No Refunds will be issued. Coupon Books Expire at end of season. 8 Packs may be extended to the next season at the discretion of Dagmar management.

**DAGMAR TICKET REMOVAL POLICY:  To help maintain courteous skiing/snowboarding at the resort; Dagmar personnel have the authority to warn skiers/snowboarders and, if necessary, remove their tickets or season passes, for out of control or irresponsible skiing/snowboarding, being intoxicated or for any other act which endangers the individual skier/snowboarder or anyone else.  Trespassers will be charged and banned from the premises.

7-Week Lesson Programs & Camps
  *   90% refund if request is submitted, confirmation & acknowledgment must be in writing, three (3) weeks prior to lesson start date.
  *   100% credit note for next season

(Processing fees may apply on prepared/completed orders)

All other Products/Services Sold on Dagmar Property:

No Refunds. Credits note may apply at the sole discretion of Dagmar Management.

Opened items: No refunds No exchanges.

Please Be Advised:

-Lost Product will NOT be replaced.

-You are RESPONSIBLE FOR YOUR PRODUCT after purchase.
-Lift Tickets that fall off or are lost will NOT be replaced. Please take the time to put tickets on your jacket correctly, please ask for assistance if needed.

TICKETS ARE TO BE VISABLE AT ALL TIMES; Do not put lift tickets into your pocket or wallet.

Due to certain unforeseen conditions, a refund less a 25% admin fee may be granted at the sole discretion of Dagmar Management. 

PLEASE READ THE FOLLOWING CAREFULLY
CONDITIONS OF SEASON PASS, ALL PRODUCTS OR SERVICES PURCHASED

  1. Dagmar Resort Limited reserves the right to revoke or remove the season pass privileges or any person not complying with ski area rules. This includes bad behaviour and foul language. The season pass or ticket may be removed by any of our Management Staff or the Ski Patrol. No refunds will be given.
  2. Season Pass & Tickets must be worn on the arm or jacket while skiing and visible to Dagmar Staff at all times. Loops are provided; Arm-Bands are available for sale. Keeping your Pass safe is your responsibility.
  3. Season Passes are NOT TRANSFERABLE. Attempted transfer will result in the immediate removal and termination of the pass. No Refunds given.
  4. Lost or Stolen Season Passes must be reported immediately to the office. A charge of $75.00 will apply for a first time replacement, a second replacement is 50% of pass cost.
  5. If a Season Pass is forgotten, a lift ticket must be purchased. Regular rates will be charged for occurrences.
  6. Season Passes are not refundable. Passes or tickets are not prorated.
  7. Season Passes or any other products not picked up, will NOT be refunded or credited. Once a purchase is made it is your responsibility to pick-up at your convenience when Dagmar is open. All products expire at season’s end.
  8. E-transfer, Cheque are accepted. NO CHEQUES after November 15th.
  9. If management offers a refund at their sole discretion, each purchased product is subject to a non-refundable administration fee of 25% at the sole discretion of Dagmar Resort.
  10. All purchases made in error or duplicated are subject to administration fees.
  11. Parent or guardian’s signature is required for persons under 18 years of age; adults must read and initial their own waivers.
  12. Proof of age or student card may be requested when purchasing a Season Pass.
  13. Dagmar Reserves the Right to deny any persons entry to its facility at its sole discretion.
  14. Bullying of any kind in person or on social media is not acceptable and will not be tolerated; you will be banned from Dagmar property. No refunds will be provided.

DAGMAR RESORT LTD RESERVES THE RIGHT TO MAKE ANY CHANGES, INCLUDING CHANGES TO PRICES, DATES, And SCHEDULES & LIFT OPERATING TIMES. DAGMAR IS NOT RESPONSIBLE FOR LOST OR STOLEN OR DAMAGED EQUIPMENT, PERSONAL BELONGINGS or LOST PURCHASED PRODUCTS. BULLYING OR THREATENING OF STAFF BY CUSTOMERS IN PERSON OR ON SOCIAL MEDIA IS NOT ACCEPTABLE AND WILL NOT BE TOLERATED. POLICE WILL BE NOTIFIED. DAGMAR RESERVES THE RIGHT TO DENY ANY PERSONS ENTRY TO ITSFACILITY AT ITS SOLE DISCRETION.

PLEASE BE AWARE OF SKIER’S RESPONSIBILITY CODE, IT IS YOUR RESPONSIBLITY!

I hereby absolve Dagmar Resort Limited, its employees and instructors from all claims from damages or injuries sustained by myself or all listed dependents.